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New Tickets

198 3.9%

From Average Yesterday

Open Tickets

124 10.1%

From Average Yesterday

On Hold

21 2.6%

From Average Yesterday

Unassigned

73 5.5%

From Average Yesterday

Tickets Status

JanJanFebFebMarMarAprAprMayMayJunJunJulJulAugAugSepSepOctOctNovNovDecDec4003002001000

Customer Satisfaction

94.5%

Happiness

Performance Type Score
Excellent 65%
Very Good 20%
Good 10%
Fair 5%

0m:27s

Avg.Speed of answer

It is a long established fact that a reader.

4m:30s

Time to Resolved Complaint

It is a long established fact that a reader.

Support Status

1530

Tickets
  • Open Tickets
  • Resolved Tickets
  • Unresolved Tickets
70%
25%
5%

Latest Activity

Donald updated the status of Refund #1234 to awaiting customer response

10 Minutes ago

Lucy Peterson was added to the group, group name is Overtake

50 Minutes ago

Joseph Rust opened new showcase Mannat #112233 with theme market

10 hours ago

Donald updated the status of Refund #1234 to awaiting customer response

Yesterday

Lucy Peterson was added to the group, group name is Overtake

14 Nov 2019

Joseph Rust opened new showcase Mannat #112233 with theme market

15 Nov 2019

Last updated 15 minutes ago

Agent Performance

Agent Total Calls Calls Answered Avg.Speed of answer Adherence % Action
Donald Gardner

Dummy text of the printing.

 38 32 3:12s 80%
NS
Nicholas Smith

Dummy text of the printing.

 50 45 2:45s 84%
Paula Anderson

Dummy text of the printing.

 32 24 4:15s 73%
Lucy Peterson

Dummy text of the printing.

 25 21 5:42s 93%
JR
Joseph Rust

Dummy text of the printing.

 50 45 2:45s 84%
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